Frequently Asked Questions

Find quick answers about our products, orders, and services.

Company

What does Caffeinated provide beyond coffee equipment?

Caffeinated provides professional coffee equipment alongside the technical expertise, maintenance, training, customization, installation, and after-sales support needed to help coffee businesses operate their equipment effectively and grow with confidence.

Which types of coffee businesses do you work with?

We work with cafés, specialty coffee shops, roasteries, hotels, restaurants, offices, hospitality groups, and other professional coffee operations. We support both new projects and established businesses looking to upgrade or expand their setup.

Do you only sell individual coffee machines and grinders?

No. We can support everything from individual equipment purchases to complete coffee bar setups, depending on the needs of your project.

How do I know which equipment is right for my business?

The right equipment depends on factors such as expected daily volume, menu, workflow, available space, staff experience, budget, and long-term business plans. Our team can assess these requirements and recommend a setup based on how you actually operate.

Do you provide equipment from multiple brands?

Yes. We work with a range of established international coffee equipment brands, allowing us to recommend equipment based on performance and suitability rather than limiting you to one manufacturer.

Can you support a new café from the planning stage?

Yes. We can help you determine the appropriate equipment, configuration, and technical requirements for your coffee operation, and coordinate relevant installation, training, and after-sales support.

Do you provide support after I purchase equipment?

Yes. Our relationship does not end at the point of sale. We provide installation support, maintenance, repairs, technical consultation, training, spare parts, and other after-sales services depending on your equipment and requirements.

Do you serve businesses outside the UAE?

Our coverage and delivery options vary by market and project. Contact our team with your location and requirements, and we can confirm the available options.

Orders

How do I choose the right machine before placing an order?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Can I order a machine that is not currently shown on the website?

If you are looking for a specific model or configuration that is not listed online, contact us. Availability can vary by brand, market, and configuration, and our team can check sourcing options for you.

Can I request a complete coffee setup rather than individual products?

Yes. We can help you build a complete equipment setup based on your operation, including espresso machines, grinders, and other professional coffee equipment.

Can I purchase equipment for a new café that has not opened yet?

Absolutely. In fact, involving us early can help ensure that your equipment choices, electrical and plumbing requirements, workflow, and installation are considered before the space is finalized.

Can I request a quotation before ordering?

Yes. For commercial equipment and larger projects, we can provide a quotation based on your selected equipment and project requirements.

How long does delivery take?

Delivery times depend on the product, brand, availability, location, and whether the order requires customization or special sourcing. Our team will confirm the expected timeline for your specific order.

Do you provide installation with machine purchases?

Installation availability depends on the equipment and project. For professional commercial equipment, we can coordinate the appropriate installation and commissioning requirements.

Can I return or exchange equipment after purchasing it?

Return and exchange eligibility depends on the product, condition, and applicable terms. Before purchasing, especially for commercial equipment, we recommend confirming the applicable return conditions with our team.

Maintenance

How often should my coffee machine be professionally serviced?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Does maintenance include grinders as well as espresso machines?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

What is the difference between preventive maintenance and a repair?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

My machine is still working. Do I really need maintenance?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

What if my machine suddenly stops working?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Can you diagnose a small issue without sending a technician to my location?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Do you service equipment from brands you did not purchase from Caffeinated?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Can I subscribe to a regular maintenance program?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Does maintenance cover spare parts?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

How can I reduce machine downtime?

You can contact our team for a consultation, or use our Machine Finder to narrow down suitable options based on your requirements. For commercial projects, we recommend speaking with our team before purchasing so we can consider volume, workflow, space, and technical requirements.

Customization

Can I customize a coffee machine before ordering it?

Yes. Selected machines can be customized before delivery through either official manufacturer personalization or our in-house customization solutions, depending on the model and requested modifications.

What parts of a coffee machine can be customized?

Depending on the machine, customization may include colors, finishes, branding, panels, handles, steam knobs, portafilters, and selected components or accessories.

Can you match the machine to my café's brand colors?

Depending on the machine, customization may include colors, finishes, branding, panels, handles, steam knobs, portafilters, and selected components or accessories.

Can you add my logo to the machine?

Yes. Depending on the machine and customization route, branding can include engraved, embossed, or printed logos.

What is the difference between OEM customization and in-house customization?

This depends on the type of customization and who performs it. Official manufacturer customization generally follows the manufacturer’s warranty terms, while in-house modifications may have specific warranty considerations. We will clarify this before proceeding.

Does customization affect the machine's warranty?

OEM customization is carried out directly by the original manufacturer and follows the manufacturer’s available personalization options. In-house customization gives you more flexible local options for selected finishes, colors, branding, and components.

How long does customization take?

The timeline depends on the machine, customization type, availability of materials, and whether the work is completed by the manufacturer or locally. We will provide an estimated timeline for your specific request.

Can you customize grinders and other equipment to match the espresso machine?

Depending on the equipment, yes. We can explore coordinated colors, finishes, and branding across your commercial coffee setup.

Can I see examples of machines you have customized before?

Yes. Visit our customization gallery to see examples of previous projects and explore the types of finishes and modifications available.

Can I request a customization that is not listed on your website?

Yes. If you have a specific design or modification in mind, send us your requirements. We will assess whether it is technically possible for the selected equipment.

Barista Training

Who is your barista training designed for?

Our training can be tailored for new baristas, experienced teams, café managers, and businesses preparing to open a new coffee operation.

Do you offer fixed training courses or packages?

No. We do not rely on one fixed training package. We build the training around your team, equipment, experience level, operation, and goals.

What can barista training cover?

Training can cover espresso fundamentals, extraction, dosing, grinding, machine and grinder operation, milk steaming, beverage preparation, workflow, troubleshooting, consistency, and bar standards.

What can barista training cover?

Training can cover espresso fundamentals, extraction, dosing, grinding, machine and grinder operation, milk steaming, beverage preparation, workflow, troubleshooting, consistency, and bar standards.

Can you train our team on the equipment we already use?

Yes. Training can be built around your actual espresso machines, grinders, and workflow, making it directly relevant to your day-to-day operation.

Can you train a new team before our café opens?

Yes. Pre-opening training can help your team become familiar with the equipment, recipes, workflow, beverage preparation, and operating standards before launch.

Can you train an experienced team, or is the training only for beginners?

Both. Experienced teams can benefit from refining technique, improving consistency, optimizing workflow, troubleshooting recurring issues, and getting more from their equipment.

How many baristas can attend one training session?

The ideal group size depends on the training objectives, location, equipment, and practical requirements. We will recommend an appropriate format based on your team size.

Is the training practical or theoretical?

The focus is primarily practical. Training is designed around real equipment, real workflows, and hands-on application, supported by the technical knowledge needed to understand why each process matters.

Can training include machine and grinder calibration?

Yes. Equipment operation, adjustment, calibration, and troubleshooting can be incorporated depending on your team’s needs.

How do I request a training program for my team?

Submit a training request through our form and tell us about your business, team size, equipment, experience level, and training objectives. Our team will contact you to understand your needs and recommend the appropriate approach.