Refund Policy

Last updated on: July 17, 2026

Refund Policy:
Caffeinated (“Company”, “we”, “our”, or “us”) operates the website Caffeinated.ae (the “Service”).
This page outlines our refund and return policies for purchases made through our Service. We are committed to ensuring your satisfaction with every order. Please read this policy carefully before making a purchase, as it governs the terms under which refunds may be issued.

Refund Eligibility

We offer refunds under specific circumstances to ensure a fair and transparent experience for all of our customers.

Conditions for Refunds

Defective or Damaged Products

If you receive a product that is defective, damaged, or materially different from what was described on our website, you are eligible for a full refund. To qualify, you must notify us within 7 days of delivery. Eligible situations include, but are not limited to:

  • Product arrived damaged or broken
  • Incorrect item was shipped
  • Product quality does not match description
  • Sealed packaging was tampered with upon arrival

Order Cancellations

Orders may be cancelled for a full refund within 24 hours of placement, provided the order has not yet been dispatched for delivery. Once an order has been shipped, it cannot be cancelled, but may be eligible for a return and refund upon receipt.

Subscription Plans
For subscription-based purchases, you may cancel your subscription at any time. Refunds for subscription payments are issued on a prorated basis for the remaining unused portion of the current billing cycle. No refunds will be issued for partially consumed subscription periods if usage has exceeded 50% of the billing cycle.

Refund Process & Timeline

To request a refund, please contact our support team at support@caffeinated.ae with your order number and a brief description of the issue. Our team will review your request within 2 business days.
Once approved, refunds are processed to the original payment method within 5–10 business days, depending on your bank or payment provider. You will receive a confirmation email once the refund has been initiated.
Please note the following regarding our refund process:

  •  Refunds are issued in the original currency of the transaction.
  • Shipping costs are non-refundable unless the return is due to our error.
  • Gift card purchases are final and non-refundable.