Giesen Service Contract

Almezin General Trading (CAFFEINATED) a sole proprietorship incorporated under the federal laws of the United
Arab Emirates and the local laws and regulations of the Emirate of Abu Dhabi, having its address at P.O. Box
91694, Abu Dhabi United Arab Emirates Supplier (the “Service Provider”); and
__________________________: (company or client name) a company incorporated under the federal laws of
the United Arab Emirates and having their registered offices at P.O. Box No.______________, (full address),
United Arab Emirates (the “client”).
WHEREAS: exclusive distributors and service provider for ROASTERY, COFFEE MACHINES AND GRINDERS IN
THE UNITED ARAB EMIRATES is p r o v i d i n g s e r v i c e t o _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ ( c l i e n t o r c o m p a n y
n a m e ) a s to give full service these products within the UAE territory.
Client wishes to enter into this Agreement with the supplier whereby client will undertake the services
provided of coffee machine and grinder within the designated Territory subject to the terms and conditions
contained herein;
1) Territory:
a) The territory covered under this Agreement will be the United Arab Emirates.
2) Brands:
a) Brands specified for maintenance to the clients under this agreement are: –
i) GIESEN vi) LAMARZOCCO
ii) KEES VANDER WESTEN vii) COMPAK
iii) SLAYER viii) ETZINGER
iv) ECM ix) EUREKA
v) ORCHESTRALE x) QUAMAR
3) Prices:
a) The prices for all products and services to be supplied under this agreement will be submitted
to clients a s a price list. The price list would be including monthly visit for machine with free of
charge of labor, to the client’s location or the end use location and can change any time at the
sole discretion of the suppliers.
4) Exclusion Charges:
a) All wear and tear parts including Preventive Maintenance kits and preventive maintenance
services.
b) Any defects due to or caused by operator misuse / abuse or poor water quality, calibration, services
and daily cleaning procedures.
c) Damage cause due to lack of maintenance and daily cleaning
d) Damage caused due to use of non‐approved aggressive chemicals for cleaning or descaling
e) Any repair performed by unauthorized technician
f) Any damage as a result of improper storage or installation
g) All service requirements other than services covered by manufactures warranty will be charged
to the clients at Supplier’s standard service charges as listed below:

AMC – 22.001

CAFFEINATED – Standard Service Charges
Spareparts (provided by CAFFEINATED) Price will depend on the kinds of spare parts needed (Based on approved quotation)
Spareparts (provided by Client) Standard labour Chargeable
Descaling Chemical Chargeable
Emergency Visit Standard labour Chargeable
Out of office or beyond working hours Standard labour Chargeable
7) Obligation of the Clients:
a) The clients would commit to not to open the machine by in their own without informing
and approval of the service provider to qualify for the special supplier prices.
b) The clients would commit to pay the total amount as per the price list provided by Caffeinated,
c) For activating maintenance contract cover the c l i e n t shall submit to the Supplier t h e
detailed machine sale report including sales invoice, model, serial number and contact
details with address.
d) The client would pay all supplier (service provider) invoices as per the agreed payment terms.
Credit Terms can be facilitated after performance analysis and a developed business
relationship.
8) Obligations of the Supplier:
a) CAFFEINATED will supply the full service to the client as per the officially received job order and
upon receipt of any necessary payments as per the agreed payment terms of the invoice.
b) CAFFEINATED will provide to the client Technical Team, to visit / check the machine on a
monthly basis.
c) CAFFEINATED will be responsible to provide technical support (during Caffeinated regular business
hours) on all defects during the daily operation.
d) CAFFEINATED has the right to charge the client for any service request received due to staff
operator error, product calibrations services, out of city limits transportation charges and cleaning
procedures assistance or any other services not covered under this contract
9) Duration and termination:
a) This Agreement shall be valid for a period of 1 year, commencing __________ [insert start date]
(“Initial Term”). Thereafter, this agreement shall be automatically renewed for the additional term
of 1 year each (“Renewal Term(s)”), unless terminated by either party by written notice giving 60
days before the expiration of the Initial Term or any Renewal Term.
b) Notwithstanding the above, each Party can terminate this Agreement without notice if:
i) a party is declared insolvent or bankrupt;
ii) a party experiences a change of ownership; or
iii) If a party has committed a material b r e a c h of this Agreement a n d has not taken
appropriate steps to cure it within 30 days of receiving a written notice by the aggrieved party to
cure such breach;
iv) Non‐payment of invoices
10) Consequences of termination:
a) Outstanding unpaid invoices rendered by the Supplier in respect of the Products shall become
immediately payable by the client and invoices in respect of spare parts ordered prior to
termination but for which an invoice has not been submitted shall be payable immediately
upon submission of the invoice.

11) Governing Law and Jurisdiction:
a) This Contract s h a l l be governed b y and construed i n accordance w i t h the laws and
regulations in force from time to time in the Emirates of Abu Dhabi.
12) Roastery (Giesen)
MAJOR SERVICE AND MAINTENANCE: –
a) General cleaning & checking
b) Clean cyclone tubing
c) Clean cyclone connector
d) Clean drum Fan maintenance shaft and bearing maintenance and Greasing
e) Hopper Clean
f) Cleaning roast and cooling fans, thermocouple (Beans, Air) Sight Glass, Cooling tray
g) Check and cleaning the burner.

ROASTERY DETAILS PRICE

W6A Normal cleaning, Greasing & one month visit 16,000/- AED Excluded spare

W15A Normal cleaning, Greasing & one month visit 23,000/- AED Excluded spare

W30 A Normal cleaning, Greasing & one month visit 41,000/- AED Excluded spare

This agreement is between the parties listed and effective as of the signed & agreed dates herein:
Client Name: __________________ ________ ______ Mobile No. _________________________ __
Contact Person: _______________________________ Email Address: _________________________
Location in details (Bldg./Villa No., Street No. Emirates)
____________________________________________________________________________________
Machine Name: __________________ Model: ____________________
Serial No.: ___________________
Starting Contract Date & Time: _________________________
End Contract Date & Time: _____________________________
Contract in amount in AED payment terms is 6 months in advance equivalent to 50% in total amount:
________________________________________________________________________________
Prearranged schedule in monthly visit: _____________________________________________

Date: ………………………………………… Date: …………………………………………

ALMEZIN GENERAL TRADING Clients or Company Name

[Name of signing person/persons & stamp] [Name of signing person/persons & stamp]